Dell Inc. listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell sells more systems globally than any computer company, placing it No. 34 on the Fortune 500. Dell's climb to market leadership is the result of a persistent focus on delivering the best possible customer experience by directly selling standards-based computing products and services. Revenue for the last four quarters totaled $58.2 billion and the company employs approximately 90,400 team members around the globe.
Dell was founded in 1984 by Michael Dell, the longest-tenured executive to lead a company in the computer industry. The company is based on a simple concept: by selling computer systems directly to customers, Dell could best understand their needs and efficiently provide the most effective computing solutions to meet those needs. This direct business model eliminates retailers that add unnecessary time and cost, or can diminish Dell's understanding of customer expectations. The direct model allows the company to build every system to order and offer customers powerful, richly configured systems at competitive prices. Dell also introduces the latest relevant technology much more quickly than companies with slow-moving, indirect distribution channels.
Application Management Sr Analyst
Cyberjaya (Selangor)
Responsibilities:
This job is on shift basis – 3 days a week , Saturday to Monday (13 hours Day shift)
- Resolve critical IT issues detected by monitoring systems and business within SLA
- Work with Development teams, shared services teams via task tickets within stated OLA.
- Document the incidents learning into the global knowledge database tool for sharing and references
- Willing to work on-call, on-site & multiple shift in a 24 x 7 environment
- Support application and project deployments on weekends, or when required.
- Perform application Support and maintenance to meet required service level agreement.
- Work closely with IT partners for timely fix or enhancements and manage product quality with proper tracking.
- Perform data analysis of critical IT issues and develop stability improvement plan.
- Work with L1 teams to identify recurring issues, KB enhancements, improve SLA etc.
- Lead junior team members in the team to achieve common goals
Requirements:
- University level degree or higher in any discipline.
- Possess a 3-5 years experience in software applications support and development.
- Experience in Project Management is desired through not mandatory.
- Experience in current and emerging technology and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net,Weblogic/Java. Infrastructure knowledge is an added
- advantage.
- Strong interpersonal and fluency (written and spoken) in English.
- Strong team player with ability to work in a team and as individual contributor.
- Able to work on a shift rotation including weekends.
- Strong team player with ability to work in a team and as individual contributor.
- Good analytical, problem solving, negotiation and organizational skills.
- Experience in Stakeholder Management & escalation management will be added advantage.
- Able to work with minimum supervision.
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