Application Management Advisor

Advertised:19-11-12 | Closing Date:19-12-12

Dell Inc. listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell sells more systems globally than any computer company, placing it No. 34 on the Fortune 500. Dell's climb to market leadership is the result of a persistent focus on delivering the best possible customer experience by directly selling standards-based computing products and services. Revenue for the last four quarters totaled $58.2 billion and the company employs approximately 90,400 team members around the globe. Dell was founded in 1984 by Michael Dell, the longest-tenured executive to lead a company in the computer industry. The company is based on a simple concept: by selling computer systems directly to customers, Dell could best understand their needs and efficiently provide the most effective computing solutions to meet those needs. This direct business model eliminates retailers that add unnecessary time and cost, or can diminish Dell's understanding of customer expectations. The direct model allows the company to build every system to order and offer customers powerful, richly configured systems at competitive prices. Dell also introduces the latest relevant technology much more quickly than companies with slow-moving, indirect distribution channels.

Application Management Advisor
Cyberjaya (Selangor)

Responsibilities:

This job is on shift basis – 3 days a week , Saturday to Monday (13 hours Day shift)

• Provide technical leadership of a specific team. Broad knowledge within own specialty discipline.
• Drive metrics improvement of a specific team
• Collaborate with L1 & Monitoring Center to identify process/knowledge improvements
• Manages multiple assignments and processes in addition to Incident Management work
• Independently determines approach to initiatives
• Anticipates and prevents potential problems
• Fulfill all basic Incident Management requirements
• Develops skills to analyze ambiguous problems
• Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.
• Communicate resolution activities and escalations appropriately
• Review incoming and existing incidents and tasks
• Audit open tickets to determine team member workload
• Ensure handoffs between shifts are handled correctly
• Check broadcast messages in Remedy and alerts team as needed

Requirements:

• University level degree in IT or related field.  Individuals with 7-8 years of working experience are encouraged to apply.
• Those with experience in software applications support will have added advantage.
• Experience in current and emerging technology and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net,Weblogic/Java. Infrastructure knowledge is an added advantage.
• Applies a broad knowledge of application programming and design to analyze and isolate issues.
• Advanced ability to effectively troubleshoot program errors.
• Advanced understanding of how technology decisions relate to business needs.
• Strong interpersonal skills and fluency (written and spoken) in English.
• Able to work on a shift rotation including weekends.
• Strong team player with ability to work in a team and as individual contributor.
• Good analytical, problem solving, negotiation and organizational skills.
• Able to work with minimum supervision.

• reference: http://www.jobstreet.com.my/jobs/2012/11/d/10/1796957.htm?fr=J&src=12