Software Maintenance Renewal Representative

Software Maintenance Renewal Representative
Selangor

Responsibilities:

• Track customer's software maintenance subscription purchase & renewal status via software maintenance tracking system/tracking sheet,
• Contact and notify customer of incoming expiration to software maintenance contract,
• Propose software maintenance renewal to customer and generate quotes accordingly,
• Follow up with  customers and supplier to ensure timely maintenance renewal,
• Follow up with finance to ensure the PO/ Invoice generated is recorded in the tracking sheet,
• Provide inputs to sales/ pre-sales or other teams on maintenance related terms & conditions,
• Provide up-to-date report about the validity of the company's maintenance status to management when requested including forecast of revenue for upcoming renewal,
• Maintain and ensure the software maintenance tracking system is running all the time,
• Suggest improvements to the company's software maintenance process,
• Maintain and keep the company's standard maintenance agreements up-to-date based on latest industry standard practice.

Requirements:

• Bachelor's Degree/ Higher Diploma in Computer Science / IT or relevant fields is preferred,
• At least 2-3 years experiences in software maintenance/sales field,
• Proficiency in both written & spoken language: English (Primary), Malay and Chinese.
• Expereince in software maintenance agreement terms & conditions,
• Excellent communication skills (both verbal & written) with both internal and external customers,
• Proactive and positive working attitude,
• Ability to work under minimum supervision,
• Good persuasion & influencing skills,
• Required skill(s): MS Office.

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An attractive remuneration package which will commensurate with experience and qualification will be offered to the successful candidate.